Frequently Asked Questions
Everything you need to know about your mbyM shopping experience.
How long does shipping take and what are the costs?
We typically process and ship orders within 1-2 business days. Delivery times vary by location, but most European orders arrive within 3-5 business days. Shipping costs are calculated at checkout based on your destination.
What is your return policy?
You can return any unworn items with original tags attached within 30 days of receipt. Please use our online return portal to generate a prepaid shipping label and initiate your refund.
How do I find the right size?
Each product page features a detailed size guide. Our mbyM collections generally follow standard European sizing, but if you are between sizes, we recommend checking the specific measurements provided in the description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, Google Pay, and localized options like Klarna and MobilePay depending on your shipping country.
Are your materials sustainably sourced?
Sustainability is a core value at mbyM. We increasingly use eco-friendly materials such as LENZING™ ECOVERO™ viscose and organic cotton. Look for the 'Sustainable Choice' tag on our product pages for more details.
Can I cancel or change my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. If you need to cancel or change an order, please contact our customer service team within 30 minutes of placement, and we will do our best to assist you.